Refund policy

Return policy

At Ours, we value your trust and are dedicated to providing premium skincare products. While we strive for perfection, we understand that sometimes a return or exchange may be necessary. Here’s how we can assist you:

For Damaged or Incorrect Orders:

If your order arrives damaged or you receive the wrong item, please get in touch with us within 7 days of receiving your package. Our team will guide you through the return process and ensure you receive a replacement or a full refund.

Eligibility for Returns & Exchanges:

1. Items must be returned unused, in their original condition and packaging.

2. Requests for returns or exchanges must be submitted within 7 days of delivery.

3. Proof of purchase (e.g. your order confirmation email) is required.

How to Request a Return or Exchange:

1. Email our support team at Care@Ours.pk with your order number, a brief explanation of the issue, and any relevant photos.

2. Follow the instructions provided by our team to return the product.

3. Based on your preference, we’ll either process a refund to your original payment method or send you a replacement.

Please note that it may take up to 15 business days to complete the entire process. Original shipping charges are non-refundable, as these fees are paid directly to the carrier.

Ours reserves the right to decline any return or exchange that does not meet the criteria outlined above. If you have any concerns or questions about our policy, feel free to reach out to us at 03-122-221-175 or Email us at Care@Ours.pk.

Thank you for choosing Ours to be part of your self-love journey!